no covid

Your holiday in safety

Savor the pleasure of happiness with us

The safety of our guests always comes first. For this reason we have thought of many precautions and novelties in order to let you enjoy all the pleasure of an outdoor holiday!

What changes:

    The news starts even before your arrival: in fact you can directly check in online. Once at the hotel, you only need to collect the keys to enter the room

    Even more hygiene and safety: specific sanitization protocols will be followed for rooms with hydrogen peroxide-based sanitization treatment to ensure your health, all common areas (handles, switches, elevator buttons and more), water, linen and dishes

    You will find workstations with automatic dispensers of hand sanitizers both at the reception and at the restaurant and beyond

    The lift may be for loading baggage, limited to one person at a time

    We serve you at the table: breakfast will have the usual variety of the buffet, but our staff will serve you at your table. For lunch and dinner, the menu will be on reservation.

    At the restaurant we will move the tables away to ensure social distancing

    All staff received specific training on hygiene and safety conditions through the Secure Clean Hotel training program.

What does not change:

    The pleasure of having lunch and dinner at our restaurant, which has always been characterized by large spaces and large terraces

    Our delicious proposal for lunch and dinner, the flagship of the management and an excellent reason to visit us

Cancellation policies:

In case of cancellation, for reasons not attributable to the Hotel, the customer will still be required to pay the following sums (if credit card method is chosen):
- For cancellations within 7 days of arrival no penalty.
- For cancellations from 7 days to 0 days before arrival, 100% of the first night will be charged. Hotel Raffaello reserves the right to temporarily hold an amount 30 days before your arrival through a pre-authorization.
If you choose Bank Transfer, the amount remains valid until 2022, always for cancellations within 7 days before arrival.

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